Terms of service

The agreement between you and FlexFarm when you use the service.

Last updated: 9 October 2026

The service

FlexFarm, run by Flex Corporate Services Ltd, lets you keep your farm's records on the web and on WhatsApp, with an AI assistant, reminders and reports. By signing up for or using FlexFarm you agree to these terms.

Your account

The person who signs up is the farm owner. The owner is responsible for the account and for the workers and managers they add. Add only people who have agreed to receive messages from FlexFarm. Keep your sign-in codes and password to yourself.

Free trial

A new farm gets 15 days free, without a card. When the trial ends you need a paid package to keep using FlexFarm. Your records are kept.

Packages and payment

Your package depends on the size of your herd, whatever you keep it for: meat, milk or eggs. Each package covers a number of cattle, or five times as many goats, sheep or other small stock, or a hundred times as many chickens, or a mix of them. The packages and their prices are on the FlexFarm website. When your herd moves into another package, we tell the owner on WhatsApp.

You pay by mobile money (M-Pesa, Mixx by Yas, Airtel Money or HaloPesa), monthly or, on the smallest package, weekly. Prices are in Tanzanian shillings. If we change our prices, we tell owners on WhatsApp at least 30 days before a new price applies to them.

Messages to the assistant

Each package includes a number of assistant messages a month. It is a guide, not a cut-off: the assistant keeps answering when you reach it, and we tell the owner. If a farm goes over month after month, we will agree a bigger package with you. You never pay more without agreeing first.

The assistant can make mistakes

The assistant repeats back what it saved, so check it, and reply UNDO (TENDUA) to reverse a wrong record. Its advice, forecasts and reminders are a help, not a replacement for a vet or an adviser: for a sick animal, call your vet. Withdrawal periods for milk, meat and eggs are worked out from the medicine details entered, so check them against the label and with your vet before you sell.

Your data

Your farm records belong to you. You can export them from the dashboard at any time, we will send you a full copy if you ask, and the privacy policy explains how we look after them. You allow us to store and process them to run the service for you.

Stopping

You can stop using FlexFarm at any time: just stop paying. We then pause your account, and your records are kept until you ask us to delete them.

Fair use

Do not use FlexFarm to break the law, to message people who have not agreed to it, or to try to reach other customers' records. We may suspend an account that does, or one that has not paid after the trial or a paid period ends. We tell the owner first.

When something fails

We work to keep FlexFarm running at all times, but WhatsApp, the internet and our providers can fail. As far as the law allows, we are not responsible for losses caused by such interruptions or by decisions made on the assistant's advice.

Changes and law

We may update these terms. We will change the date above and tell owners about important changes on WhatsApp. These terms are governed by the laws of Tanzania.

Contact

Questions about these terms: frontdesk@flexafrica.com or +255 222 211 530.