Help Centre
Kiswahili
How can we help?
Short guides for everything FlexFarm does — on the web and on WhatsApp. Can’t find it? Tell us and we will answer.
ProblemsThe assistant is not replying
- Check you are writing to the FlexFarm number from the phone number registered on the farm.
- Ask the farm owner whether your number is paused.
- Sent many messages at once? Wait a minute, then send again — several records fit in one message.
- Still nothing after five minutes? Report it with TATIZO on WhatsApp or from Help & Support.
ProblemsReporting a problem or idea
On the web: Help & Support → Report a problem. Say what you were doing and what went wrong; a screenshot helps. On WhatsApp: send TATIZO (or PROBLEM) followed by the problem.
You get a reference like FF-000123. Our answer comes to your WhatsApp and appears on your Help & Support page. Send TATIZO FF-000123 to check on it.
Example on WhatsAppTATIZO I recorded milk for cow 12 but I can't see it on the dashboard
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